Who we are
Sue Ure Ceramics is an artisanal french company specialized in the manufacture of ceramic articles for domestic or ornamental use and located in:
What personal data we collect and why we collect it
We have decided not to allow comments on the website. We do not collect any information in this way.
The contact form allows you to identify yourself under the name of your choice. Only your email address allows us to respond to your request. Your email is not collected on the website, or registered: it is directly sent to Sue Ure who will use it only to answer you.
However, the use of our ephemeral and seasonal shop requires some cookies essential and specific to the operation of WooCommerce.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor has visited the other website.
Whenever possible, we avoid the use of media from third-party websites and we host them on our own website.
In order to respect your privacy, we have chosen not to collect any visitor information from the site, apart from the access log of the hosting server (which does not allow any individual identification of visitors, in the absence of the statement IP addresses).
Who we share your data with
We keep in our email applications the emails sent via our forms in order to answer you and possibly follow our discussions. These emails are in no way shared with anyone.
The coordinates communicated during an order are then kept in our customer file to track sales and possibly respond to a request from the tax services of our country.
How long we retain your data
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
Your email is not collected on the website, or registered: it is directly sent to Sue Ure who will use it only to answer you.
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to fill in the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example shipping or payment services.
We use Stripe solution for payment. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.
Learn more about French GDPR with the CNIL.